If you call the Finnair customer service, your call will most likely be answered by a trained professional from Porvoo with excellent language skills. RTG Sales Oy from Kajaani established a contact center in Porvoo in 2015 especially because of the region’s educated labor force that also speaks Swedish.
“I see Porvoo as a growing hub of the future. Here, the needs of business growth are taken into account, which is important as our business will hopefully continue to grow. I have enjoyed the way that the city promotes entrepreneurship,” says Managing Director Mikko Soininen.
Providing outsourced services in the tourism industry, the turnover of RTG Sales was roughly nine million euros in the last financial period. The company has 170 employees in Kajaani and 60 in Porvoo.
“We have now been here for 2,5 years and have learned how people from Porvoo work: they get involved in new things open-mindedly and enthusiastically. Employees from Porvoo also know how to be demanding in a positive way. They can question old approaches, which obviously poses challenges to the employer, but also allows the company and the organization to develop,” commends Mikko Soininen.
Posintra worked as a consult and door opener as the contact center was set up in Porvoo. Posintra helped to find premises, introduced people in the labor administration, and prepared the ground for collaboration with educational institutions.
“It saves a huge amount of time when people in the locality know each other. Consequently, the final result was achieved faster, more effectively, and in a more positive way; we met perhaps five times in all.”
According to Soininen, RTG Sales wants to employ people particularly from the Porvoo region; people who do not want to sit on the motorway each day just to get to work in the metropolitan area. Local educational institutions, Haaga-Helia and Edupoli, have been looked to as providers of education and new labor force.
Soininen believes that Posintra may continue to play a role in the business development of RTG Sales, e.g. in the development of labor force.
If you are looking for business premises or thinking about setting up a business in Eastern Uusimaa, contact us in Posintra!